Service Support Specialist Intern

Location: East Hartford, Connecticut US


This position is no longer open.

Job Number: 8569

External Description:
Businesses Pratt & Whitney Job ID 01297836 Date posted 03/22/2019 City East Hartford State Connecticut Country United States

Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
The sky has no limits. Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible. At Pratt & Whitney, you'll be part of an evolving, globally diverse company that's moving fast to shape the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team at Pratt & Whitney, you'll help answer today's challenges in powered flight while shaping and supporting tomorrow's solutions. Our internships and co-ops are designed to help build your professional credentials while also igniting your imagination. Opportunities exist throughout our company and are available to students who are motivated to learn and grow.

We have an opportunity for a Service Support Specialist, Aftermarket Services to work in P&W's Commercial Aftermarket Organization supporting P&W's Engine Health Monitoring and Data Services. These services are part of P&W's broader digital strategy to utilize engine operational data to support customers and our analytics development efforts. The selected candidate will work in a team environment responsible for supporting internal and external customers while interfacing with various internal P&W organizations including, Aftermarket, Engineering, Digital Technology and others, along with external airline customers. Further opportunities include use and/or training on data analytics, SQL Developer, etc. and business process development and execution.

Project 1: Customer Report Processing - Engine utilization report implementation

  • Coordinate with internal personnel and external airlines to implement and test customer provided automated utilization reports

  • Track processing of reports over period of time and compare accuracy against P&W internal tools (e.g. "Eaglelive") and reported flight count

    Project 2: Configuration management support for P&W Engine Health Monitoring (EHM) System (ADEM - Advanced Diagnostics & Engine Management)

  • Identify engines listed in monitoring system and align with associated customer contracts

  • Develop process to sustain accurate configuration control

  • Identify and implement automation opportunities leveraging data from other systems

  • Identify and implement additional improvement opportunities related to contract details


  • US Person

  • Must possess a strong desire to achieve results, work in a collaborative environment and take initiative


  • Must currently be pursuing a bachelor's or master's degree in technical or business field

  • First year (Freshman) undergraduate coursework should be complete

  • GPA of 3.0 or higher required

    United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Job Number: 01297836

    Community / Marketing Title: Service Support Specialist Intern

    Location_formattedLocationLong: East Hartford, Connecticut US