F135 Customer Support Engineering Manager

Location: East Hartford, Connecticut US


This position is no longer open.

Job Number: 7970

External Description:
Businesses Pratt & Whitney Job ID 01291423 Date posted 02/05/2019 City East Hartford State Connecticut Country United States

Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
This position is in Military Engines Customer Support Engineering for the F135 Engine that supports the F35 aircraft. This position is within Pratt & Whitney's military engine sustainment organization and located in Oklahoma City, Oklahoma. This supervisory position is responsible for 9 direct reports and may grow significantly in future years. The position will act as a primary interface with the depot production organization for the remanufacture of F135 engines. Internal interfaces with hardware Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, Quality, Support Equipment, and Fleet Management organizations.

A wide variety of daily tasks are to be supported within the following categories:

  • Manufacturing blueprint
  • Repair strategy
  • Technical data review & interpretation
  • Support processes authoring technical dispositions and SAP EQN System dispositions
  • Government property accountability for support equipment
  • Participate in lean manufacturing initiatives that support continuous process improvement
  • Working with the jet engine SE remanufacture supply base repair sourcing and execution
  • Coordination with engine fleet management programs
  • Technical support of Support Equipment, Systems, or Hardware
  • Product team technical presentations and cross organization communication
  • Development and creation of standard work for various processes/procedures
  • Develop databases and process matrices
  • Base/Depot set up and infrastructure lay in
  • Proposal and labor planning support

  • Bachelors degree in aerospace or an engineering field is required.

  • A masters degree in business, technical discipline, or logistics is preferred.



  • 7+ years of MRO industry experience.

  • 4+ years of experience in reviewing and understanding technical concepts related to jet engine hardware performance and life cycle durability.

  • 2+ years of supervisory experience

  • Candidate must be a US Citizen.


  • Ability to interface with senior leadership at PW and the USAF/F35 Joint Program Office.

  • Strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups.

  • Strong presentation skills

  • Ability to obtain a US Government Security Clearance

  • A working-knowledge of gas turbine engine operating theory, value stream mapping, standard operating procedures, root-cause analysis, mistake-proofing is desired.

    United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Job Number: 01291423

    Community / Marketing Title: F135 Customer Support Engineering Manager

    Location_formattedLocationLong: East Hartford, Connecticut US