Customer Support Engineer (Mechanical Systems)

Location: East Hartford, Connecticut US


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Job Number: 11413

External Description:
Businesses Pratt & Whitney Job ID 01371711 Date posted 12/05/2019 City East Hartford State Connecticut Country United States

Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
The engine program that powers the F-35 has an opening for a motivated, self-starting F135 Mechanical Systems/Hydro Controls Hardware Customer Support Engineer. As part of Military Customer Support & Services, duties include support of Field Customers at Base and Depot Locations across three different military services and multiple international customers.   


Providing timely responses to numerous technical questions to ensure uninterrupted daily flight operations.

Author presentations, logistics assessments, Position Papers, respond to daily MERLIN responses, and Action Requests (AR).

Create maintenance awareness briefings, and support engineering investigations, coordinating with government customers.

Coordinate technical issue resolution among PW CIPT, Logistics Program Management, and JPO customer.

Support monthly safety meeting reporting any mechanical system impacts to the fleet.

Duties also include providing Joint Technical Updates pertaining to customer requests and Engineering Changes (EC) for Unit and Depot level maintenance.  

BS degree in engineering or related technical field  

Basic Qualifications:

  • Bachelorâ€s Degree in Engineering or related technical field
  • US Citizenship required due to government contracts

Preferred Qualifications:
  • Jet engine assembly and engine shop maintenance experience
  • 2+ years of experience working in an engineering related job
  • Bearing, system lube, and/or gear box experience
  • Demonstrated ability for solving problems
  • Strong work ethic
  • Excellent written and oral communication skills


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Job Number: 01371711

Community / Marketing Title: Customer Support Engineer (Mechanical Systems)

Location_formattedLocationLong: East Hartford, Connecticut US