Customer Account Rep

Location: Middletown, Connecticut US

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Job Number: 10177

External Description:
Businesses Pratt & Whitney Job ID 01341785 Date posted 08/12/2019 City Middletown State Connecticut Country United States

Date Posted:
2019-08-05-07:00
Country:
United States of America
Location:
PW102: Middletown Aircraft Rd P.O. Box 611, Middletown, CT, 06457 USA
Pratt & Whitney, a recognized leading producer of the world's most powerful jet engines, is looking for dedicated individuals to support our organization. If you seek to work in a dynamic environment and possess the motivation to convert new ideas into practice, this may be the opportunity you've been looking for

At Pratt & Whitney, you will be part of an evolving, globally diverse company that's moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of our team you'll help answer today's challenges in powered flight while crafting and supporting tomorrow's solutions.

Do you feel fulfilled when you help others succeed? Are you fascinated by the way the people learn and grow? Have you considered what it may be like to work at Pratt & Whitney? If so, we want to hear from you, especially recent college grads who are looking to start their career!

eROC (Electronic Requirements Ordering Community) is a War on Cost savings program within Global Supply Chain. P&W Assembly Suppliers procure fastener and small machined type components through the eROC Supplier Portal Resource, Sales Order, Delivery Note process. We are looking for an eROC Customer Account Rep to do the following:
Customer Service to Assembly Suppliers ordering detail components:

  • Program overview and Customer Set Up
  • Request for Quote, PO processing, PO supplements
  • Delivery Assurance to support Assembly build schedules
  • Expedite short to lead time schedule requirements
  • Highlight serious part overdue schedules on Critical Parts List to MSEN DH&T Supply Chain and General Management
  • Manage safety stock inventory levels through MAM provision for advanced ordering. Includes MAM reconciliation record keeping
  • Domestic and International Customers: Supplier, Inter Entity and Partner
Program Management through Functional Area Integration:
  • Procurement: Schedule Agreement coverage of demand; Delivery; Schedule Change
  • Materials: Supply + Demand Plant schedule synch and push to SNC; Transfer of Assets
  • Quality: Customer Returns
  • Warehouse & Distribution: Delivery Note execution and Customer shipment tracking
  • Finance: eROC price catalog maintenance, Invoicing, Credit and Collections
  • Legal: Terms and Conditions
  • ITC Export Compliance: Adherence to xClass, approved transfer tools, screening, export authorization
  • Global Work Share: 2 employees at The Bernd Group executing repeatable tasks
  • IT: Supplier Portal including periodic testing of enhancements and updates
Basic Qualifications:
  • Bachelor's Degree
  • US citizenship required due to government contracts
Preferred Qualifications:
  • Previous supply chain experience preferred
  • Ability to work with all levels of employees, management, and customers
  • Strong communication and interpersonal skills, with demonstrated ability to work effectively with associates at all levels of the organization
  • A highly motivated self-starter with a strong desire to succeed and pursue continued growth and developmental opportunities.
  • Ability to meet commitments, balance and resolve conflicting priorities
  • High energy, dynamic individual who strives for continuous improvement
  • Results focused work ethic to resolve issues in a timely manner


Do you wish you could put your technical expertise to better use? If you are ready for a challenge, then we encourage you to apply. We demand quality in all we do and that is what cultivates our success in the Aerospace Industry.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Job Number: 01341785

Community / Marketing Title: Customer Account Rep

Location_formattedLocationLong: Middletown, Connecticut US