Account Representative PDC
Location: Muskegon, Michigan US
Job Number: 9961
Businesses Pratt & Whitney Job ID 01336913 Date posted 07/25/2019 City Muskegon State Michigan Country United States
United States of America
PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USA The sky has no limits.
Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.
At Pratt & Whitney, you will be part of an evolving, globally diverse company that's moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team you'll help answer today's challenges in powered flight while crafting and supporting tomorrow's solutions.
Pratt & Whitney, a recognized leading producer of the world's most powerful jet engines, is looking for dedicated individuals to support our great organization. If you seek to work in a dynamic environment and possess the motivation to convert new ideas into practice, this may be the opportunity you've been looking for.
Have you considered what it may be like to join our team and bring your career to Pratt & Whitney? If so, we are looking for you.
A global leader in aircraft propulsion, Pratt & Whitney is behind many of the major advances in both military and commercial engines. We design, manufacture and service aircraft engines, auxiliary and ground power units, and small turbojet propulsion products. Pratt & Whitney Component Solutions provides aftermarket parts support from its headquarters in Muskegon, Michigan. As an Account Representative PDC in the Parts Distribution Center, you'll have responsibility for the following:
Responsible for producing sales results with assigned customers Logs sales calls and customer interactions Monitors assigned customer transactions and quotes on a daily basis Complies with Parts Distribution Department standard work Submits purchase requisitions Understands customer trends and updates the daily sales forecast Reviews RMA (Return Material Authorizations) requests Responds to all reports/actions within required timeframe Reviews all receiving shelves that pertain to the Business Segment Monitors and maintains action plans for all assigned customers Ensures hot sheets/status reports are reviewed and submitted per customer requirements Monitors and performs consignment reconciliation & inventory levels for assigned customers Prepares and sends core disposition notices to customers Flows down contractual and/or customer requirements to all affected parties Establishes KPIs (Key Performance Indicators) to monitor customer health and reports performance to assigned manager Employs the ACE tools to drive continuous improvement and insures that standard work is current Understands the needs of the customer by maintaining full visibility of customer activities on a rolling basis including, but not limited to: RMAs, disputes, shortages, RAILs, conference call coordination, gathering and reporting via scorecards/dashboards Ensures timely response to operational needs and administrative tasks through guidance of team members Positively endorses the company position and products when faced with an adverse or negative situation with the customer Maintains a high standard of etiquette and protocol with the customer
Handles varied customer requests or issues in a timely manner Travels as required Miscellaneous duties and assignments
- Bachelor's degree required
- Intermediate proficiency level in Microsoft Word and Excel
- US Person
- Minimum 2 years customer account management experience preferred
- The appropriate candidate will possess the following skills/experience:
- Strong communication skills, written and verbal and craft clear communication
- Ability to build positive relationships
- Experience building customer relationships and fostering sales
- Strong business acumen
- Follow-up and follow-through skills with the ability to problem solve
- A working knowledge of SAP
- Attention to detail
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Job Number: 01336913
Community / Marketing Title: Account Representative PDC
Location_formattedLocationLong: Muskegon, Michigan US