Field Service Specialist

Location: East Hartford, Connecticut US


This position is no longer open.

Job Number: 10300

External Description:
Businesses Pratt & Whitney Job ID 01345755 Date posted 08/24/2019 City East Hartford State Connecticut Country United States

Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Military Customer Support and Services is seeking a motivated individual to provide F100/TF33 systems fault isolation and troubleshooting support to customers operating F100-220/229 and TF33 engines. This customer support engineering (CSE) position is well-suited to an individual seeking to demonstrate and further develop his/her project management abilities while acquiring broad-based whole engine experience.

The successful candidate will inherit a diverse set of roles, and will work with other team members to provide the following support:

- Act as primary technical interface between Pratt & Whitney and all F100/TF33 customers.

- Develop and maintain business relationships with primary engineering counterparts at Oklahoma City-ALC, Warner-Robins-ALC and Lockheed Martin

- Monitor daily reports from Field Service Representatives (FSR) and collect/analyze off-board trending data from the field to help determine actions required to support engine events.

- Provide complete timely responses to customer and FSR technical questions and track in appropriate systems

- Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness.

- Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc.

- Author Position Papers to convey Pratt & Whitney's technical and logistical recommendations to the field upon resolution of complex technical issues

- Coordinate and present technical issues in support of customer meetings and conferences.  Provide support for Worldwide Users Conference planning and execution.
- Prepare & present Maintenance Awareness (MAP) briefings to USAF, Air National Guard, and foreign military services (FMS)

- Perform Periodic Engineering Excellence Reviews (PEER) at FMS locations


5+ years of experience with jet engine hardware, maintenance, and operations


BS required. A degree in engineering or related technical field preferred.

Travel Requirements : 20-40%

Employment Type


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Job Number: 01345755

Community / Marketing Title: Field Service Specialist

Location_formattedLocationLong: East Hartford, Connecticut US